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1. I am providing COM fabric for my order. How do I
submit the fabric?
2. Does Furniture Crafters of Virginia manufacture
leather furniture?
3. What construction methods does Furniture Crafters
of Virginia utilize?
4. What type of sleeper and recliner mechanisms does
Furniture Crafters of Virginia use?
5.
What are Furniture Crafters of Virginia's shipping and
warehousing terms?
6. How do I make a freight claim?
7. What warranty does Furniture Crafters of Virginia
honor?
FABRIC CUTTING STANDARDS
There are two ways of "topping"
fabrics, termed Railroad and Cut Right by Furniture Crafters
of Virginia. Railroad is "topped" to the edge of the fabric and
Cut Right "topped" in to the roll (see the drawing 2 below).
All COM will be cut with the major motif in a vertical manner unless you
specify other wise, including stripes and textures. In the absence of
special instructions, we reserve the right to determine the application of
your fabric. In these instances requiring such a decision, Furniture
Crafters of Virginia, Inc. will not be held responsible for a COM
application deemed unsatisfactory by the customer. Furniture Crafters of
Virginia Inc. assumes no responsibility for soil resistant treatment on
fabric and does guarantee it to improve the clearing qualities of the
fabric. Also, treatment applied after manufacturing is not recommended
since damages to the fabric can occur. Wrinkling of certain fabrics is a
characteristic of the fabric and not a defect.
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Railroad |
Cut Right
When fabric width is less than needed, Seaming will be necessary. |
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Customers Own Material (COM)
Instructions:
COM ORDERS:
Orders requiring COM require the following
procedures to insure the most expeditious handling of your order.
Please include in your order the following COM
fabric information:
| 1. Fabric name / number
|
3. Color name / number |
| 2. Mill name |
4. Swatch of fabric COM |
FABRIC SUPPLIER:
Please attach a representation cutting
of the fabric to your order for proper identification in the factory. As
it is difficult to identify the front side of many fabrics, please
indicate on the fabric cutting which side is the front side of the
fabric. Please include any special instructions on how the fabric is to
be applied to the item. (i.e., Stripes to be vertical or horizontal
fabric is to be applied up the bolt or railroad, etc.)
SEND ALL COM FABRICS FREIGHT PREPAID TO:
Furniture Crafters of VA Inc.
125 Cedar Run
Martinsville, VA 24112
Pricing COM Orders: Furniture Crafters’ will apply COM material
at our COM pricing. Our standard COM pricing is for a non-match
fabric being applied. If vinyl or crypton type fabrics are
being used as COM, there will being a pricing surcharge applied to your
order. When 2 or more fabrics are to be applied with customers own
material there will be a 15% surcharge above the COM pricing. Pattern
matching of plaids and unusual pattern fabric is done from a frontal
view only. If additional matching is required such as 4-way matching,
there will be an additional surcharge of 20% above the COM price.
Please contact Furniture Crafters if this additional matching is
required.
COM Yardage Requirements: COM fabric yardage requirements shown
in the upholstery catalog and price list are based on non-match 54” wide
fabrics, which are free from defects.
Please use the following chart as a guide in determining the amount of
yardage which will be required on your COM fabric. Take the below
listed % and use as a plus multiplier against our published yardage in
price book (ex: 8 yards x 1.25 = 10 yards). This chart is provided as a
guide and proves to be accurate for most COM requirements. If your
fabric has an irregular layout or may require a different method of
cutting, additional yardage may be needed. This will be determined at
the time the order is placed in production, and you will be notified for
additional yardage. Fabrics which have one center motif across the
width use 36” yardage requirement.
COM
Yardage requirements:
|
Fabric Width |
Non-Match |
2"-10" Repeat |
11"-20" Repeat |
21"-30" Repeat |
31"-40"
Repeat |
|
54" |
0% |
15% |
25% |
35% |
45% |
|
50" |
15% |
30% |
40% |
50% |
60% |
|
48" |
20% |
35% |
45% |
55% |
60% |
|
36" |
60% |
75% |
85% |
95% |
105% |
Should you require the exact yardage on any upholstery style model?
Please send us a full width sample of the fabric showing a full repeat,
and the style number to which you wish it applied and we will supply the
exact yardage requirements.
Disclaimer for COM
Fabric: Furniture Crafters’ will use its best judgment in applying
COM fabric if specific instructions are not included with the order. We
will not be responsible if the customer does not like the application of
the fabric to the frame. It is the responsibility of the customer to
make sure all fabrics meet local flammability codes. We cannot be
responsible for any COM fabric that has vinyl coatings applied.
Furniture Crafters’ reserves the right to refuse a COM fabric that would
not upholster to our quality standards.
Prices Subject to Change
Without Notice.
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Leather
Furniture Crafters of Virginia does
manufacture leather products. Leather goods will be covered in
leather--not vinyl substitutes.
Leather is sold on a square foot basis in
whole hide quantities. Hides average 50 square feet. We also accept COM
Leather orders.
Use the following figures when estimating
quantities needed:
54” FABRIC
LEATHER
1 yard
= 18 square feet
To figure
leather square footage…multiply the required yards by 18 square feet.
For
example: 4 yards = 72 square feet of leather.
Call our Customer Service
Department for leather pricing 276) 632-3272.
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CONSTRUCTION
Spring Construction: All frames
feature a special high carbon sinuous wire spring unit design to provide maximum
comfort and support under contract applications.
Click to view independent laboratory test results.
Ottomans:
Ottomans are designed to universally compliment various chair styles. Custom
ottomans can be developed to match a variety of chair styles. Please consult
our Customer Service Department for this information.
Sample Upholstery
Construction
Fire
Code Options: It is the responsibility of the customer to specify that
foam, frame and fabrics meet local flammability codes. You will need to contact
your local Fire Marshall for the correct flammability information.
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Furniture Crafters’ standard construction meets UFAC Standards and
California Code 117.
Foam
Fire Code Certification:
Furniture Crafters of Virginia, 125 Cedar Run Martinsville VA 24112
ATTN: Director of Purchasing
RE: Foam Certification
This is to
certify that our V Foams 2030V and 2050V will meet the following flammability
tests: British-Furniture and Furnishings (Fire) (Safety) Regulations Pass
(BS-5852 Crib 5 Test Method)
|
CAL.TB-133 (1) |
Pass (2) |
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CAL.TB-117 |
Pass |
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MVSS 302 |
Pass |
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NFPA 260 |
Pass |
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UFAC Padding and Filling Test |
Pass |
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FAA Airworthiness STD 25.853 |
Pass |
(1)…This is a composite (Finished item)
flammability test to a specific construction, not a component test.
(2)…When used with specific fabrics and
manufacturing techniques these foams have performed satisfactorily.
Flammability tests were performed under specific laboratory conditions to
specific test requirements and are not to infer that the foam will not burn.
They are not intended to predict performance in an actual fire situation.
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Sleeper Mechanism
All sleepers use a
contract commercial grade mechanism. Please see our price list for
replacement mechanism/mattress combo pricing.
*The limited
warranty is offered by the unit manufacturers, not Furniture Crafters of Va.,
Inc. In the even of a Sleeper Mechanism malfunction, the unit
manufacturers will require digital or film pictures of troubled area.
These photos need to be mailed or e-mailed to Furniture Crafters of Virginia,
Inc. Attn: Customer Service Department along with written description of
the problem. Unit manufacturers' will not warrant misuse and/or abuse and
make the final replacement decision on any and all unit malfunctions.
Extended length of
open unity in any size sleeper away from wall or back of sleeper sofa is 88.5".
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| From The:
Federal Testing Laboratories
98 Lyle Lane
Amissville, Virginia, 20106
Test Objective
Evaluation of the durability of the sleeper mechanism when subjected to
intensive use such as might be encountered in a hotel or resort environment
where daily use would be the norm.
Test Protocol
Based on a theoretical daily use of the sleeper mechanism, the unit would be
opened and closed 365 times in one year. In a ten year period the procedure
would be repeated 3650 times. To determine the capability of the unit to
satisfactorily perform on a daily basis for that period of ten years, we
cycled the mechanism for a total of 3650 times.
Summary of Test Results
Throughout the test procedures the sleeper mechanism was continually checked
for signs of metal fatigue, bending, loose rivets, jammed connections, etc.
none of these factors appeared. at the termination of the open/close
testing the mechanism operated freely and without restriction or binding of
any kind. Close examination of all joints and struts revealed no weak
points or excessive looseness.
"Based upon our
testing, this sleeper mechanism, identified by the client as the
MODEL 905 Resorter easily exceeds the qualifications that would be required for ten
years of heavy commercial use." |
Recliner Mechanisms
Furniture
Crafters’ contract recliner mechanisms carry a 3-year warranty.
Mattresses
All sleepers use a
contract commercial grade 5” innerspring mattress. All mattresses are
constructed with special damask quilted top and border, with matching
fire-retarded non-woven filler cloth on the bottom. A fire blocker barrier
is encased around the outside of foaming material to make the mattress
fire-resistant. This mattress complies with CFR 1633 standards. Spring
Coil counts are as follows---Queen (-01)…338, Full (-02)…286, Space Saver
Full (-12)…276, Loveseat (-03)…208 and Sleeper Chair (-09)…105.
Click for more
info on our mattresses.
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Shipping and Warehousing Terms
Shipping Delays &
Warehousing Charges: There will be a storage charge
for any order that you delay beyond its initial required delivery date. You
will be responsible for a warehousing, storage and handling charges on products
beginning 15 days after the initial required delivery date.
Freight Charges:
All up front freight quotes are estimates based on rates
given by the Transportation Companies and are subject to change. Freight
charges are determined by the carrier’s tariff. In addition to the base rate
quote, there can be other billed amounts that include, but are not limited to,
non-dock fees, call before delivery fees, etc. All Transportation Companies
have fuel surcharge add-ons that are also added to the base rate quote (these
fuel surcharges change constantly).
When placing your orders
please provide how the freight charges are to be handled:
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Collect…please provide a phone
number and contact name.
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Third party billing direct by
Transportation Company. It is your responsibility to have established open
credit account with the Transportation Company. Without prior credit
approval with the carrier, freight charges are normally collected upon
delivery of the product.
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Prepaid by Furniture Crafters of
Virginia, Inc., and added to your invoice (there will be an administrative
charge added to the transportation company’s billed rate).
Freight Claims:
Furniture Crafters’ responsibility for all merchandise ceases when shipments are
received by the carrier. All furniture shipped FOB-Factory means legally the
title of ownership is the consignees or customer when the carrier signs the Bill
of Lading… prepayment of shipment cost does not effect FOB-Factory terms. The
Consignee or Receiver of the merchandise is responsible for verification of
quantity and condition before acceptance. If damage is found, the
merchandise should be refused and returned to the carrier for repair at the
carrier’s expense. Furniture Crafters’ is not responsible for merchandise
damaged in transit, or while merchandise is in storage. Those claims should be
filed directly with the carrier or storage facility. Failure to make such claim
after a 7-day (72 hours on concealed damage) period is deemed to constitute the
customers acceptance of the merchandise. Any additional freight charges will be
invoiced.
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All shipments should be opened and
inspected as soon as they are received. Check what you received against the
Delivery Receipt or the Bill of Lading. These are legal documents and should
receive the proper attention intended to protect all parties.
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Visually inspect all cartons and
containers for any obvious damage or abuse. Any visible damage to a carton or
packaging materials must be noted on the Delivery Receipt---“Cartons Damaged,
Contents Subject to Inspection”.
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In the event of freight damage,
the consignee or customer, not the shipper, must file the freight claim.
Prepayment of shipment in no way changes the FOB status of the shipment. All
freight claims must be in writing, verbal messages are in many cases deemed
useless.
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For obvious damage or
shortages…Note any shortages and damages to carton or merchandise in detail on
your copy and the driver’s copy of the Delivery Receipt or Bill of Lading.
Make sure the carrier’s driver also signs and dates this document. Also note,
“Claim will be filed due to listed damage or loss”. All this must be in
writing.
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All damaged merchandise plus packing materials must be kept in
the general vicinity of delivery until an inspection report is made by the
delivering carrier. So it is important that you do not dispose of the cartons
or packaging until you have properly handled any and all discrepancies. Call
the carrier’s nearest office and request an inspection. Also send the
following written notice “This is notification of intent to file claim against
damaged merchandise-inspection requested ASAP”. This request must take place
immediately after delivery. Make sure all claim forms are requested and
properly completed. Once a claim is officially made in writing the carrier
must provide prompt inspection and give you a written report.
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If concealed damage
is found, you should telephone the carrier to expedite a “Consignee Concealed
Damage Claim Form”, which upon completion is to be filed with the carrier.
You must notify the carrier within 72 hours of delivery and follow the
above-mentioned guidelines.
Returns:
No merchandise is to be returned to us without first securing the proper return
authorization from Customer Service. To obtain proper authorization, send to us
in writing detailed information as to why you wish to return the merchandise.
All instructions must be followed for proper credit, and we will refuse to
accept delivery of any merchandise returned to us without such authorization.
Damage due to negligence, misuse, or freight damage is not to be considered to
involve factory defects. Any damage incurred upon the return of merchandise
because of customers’ improper packaging will be billed to the customer. Any
and all damages will be billed on a time and materials basis. All claims
against Furniture Crafters of Virginia, Inc. resulting from defect, shortage, or
error must be made within 7 days after delivery. The facts on which the claim
is based must be directed in writing to Furniture Crafters’. Failure to make
such claim within a 7-day period is deemed to constitute the customer’s
acceptance of the merchandise.
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